Terms And Conditions

Making Use of Our Website

The terms and conditions of our website

In accordance with these website conditions, we will describe how you may use our website and/or the material that is made available to you by Hands 4 Wellbeing (the National Association for Mental Health) (we, us or our).

By accessing and using our website, you agree to be bound by the terms and conditions set out on this page. If you do not agree with any of the terms and conditions of our website, you should immediately cease using our website.

The terms and conditions that apply when you order any goods, services, or digital content from our website will be different from these general terms and conditions.

We can accommodate requests for other formats (such as audio, big print, or braille) if you contact us using the information provided on this page.

Making use of the website

Our website is intended solely for your personal and non-commercial informational purposes.

If you use our website, you accept that you are entirely liable for any and all charges and expenditures that you may incur as a result of your use of our website.

We make no representation or warranty that the website is suitable or available for use in areas elsewhere than the United Kingdom. If you choose to visit the website from a place other than the United Kingdom, you accept that you are doing so on your own initiative and that you are responsible for your actions. To use our website, you agree not to engage in any of the following activities:

  • abuse or disrupt the website by deliberately introducing content that is malicious or technologically harmful, or by introducing material that is malicious or technologically harmful without the knowledge of the website’s administrators.
  • make an unauthorised effort to gain access to our website, the server over which our website is housed, or any network, computer, or database that is linked to our website. What happens when we consume peptides?

If you do not comply with the terms and conditions of this website, we may deny you access to the website or stop your access to the website.

Your personal information and privacy are important to us.

We value your privacy and the security of your personal information. The use of personal information you provide to us will be governed by and in accordance with our Privacy Policy, which is available at https://www.hands4wellbeing.co.uk/ and explains what information we collect from you, how and why we collect it, store it, use it and share it, your rights in relation to your personal information, and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

Intellectual property rights, including ownership, use, and exploitation

We and our licensors hold all intellectual property rights in and to the website, as well as any text, pictures, video, audio, or other multimedia content, software, or other information or material contributed to or accessible via the website.

To the extent possible, we and our licensors will retain ownership of all of our intellectual property rights (including but not limited to all copyright and trademarks; domain names; design rights; database right; patents; and all other proprietary rights of any kind), whether registered or unclaimed anywhere in the world. Thus, we retain ownership of them and are allowed to utilise them in any way we see fit, among other things.

Except as expressly provided in these website terms, nothing in these website terms provides you any legal rights in or to the website other than those rights that are essential for you to access it. You agree not to modify, attempt to circumvent, or remove any notices enclosed on our website or any of its content (including any copyrights notices), and in particular, not to modify, attempt to circumvent, or delete any digital rights or other security mechanisms embedded or contained within the website or any of its content (including any intellectual property notices).

The Hands 4 Wellbeing brand and emblem, in particular, are protected as trademarks under the law. It is completely forbidden to use or replicate these trademarks unless you have obtained prior written authorization from the trademark owner.

The website’s accessibility and the accuracy of the information it provides

We make every effort to ensure that the information on the website is correct, updated, and free of bugs, but we cannot guarantee that it will be. Furthermore, we cannot guarantee that the website will be acceptable or appropriate for any particular purpose. Any reliance you place on the information on this website is solely at your own risk and responsibility.

We have the right to stop or terminate access to or operation of the website at any time for any reason.

In addition, our website content is provided solely for your general informational purposes, to inform you about us and our charitable activities, to provide you with news and general support, to provide you with information about our services, and to provide links to other websites that may be of interest to you. Your personal requirements or circumstances have not been taken into consideration when creating this document.

While we make every effort to ensure that the website is accessible to you at all times, we make no guarantee that the website will be available at all times or that your use of the website will be uninterrupted.

Hyperlinks to other websites and third-party websites

It is possible that this website will contain linked or references to other sites. Any hyperlinks or references are given only for the purpose of providing you with further information. We have no control over third-party websites and disclaim any and all legal responsibility for any content, material, or information contained on those websites, regardless of who created them.

Limitation of our legal responsibility

Aside from any legal responsibility that we are unable to exclude under the law (for example, in the case of death or personal injury) or any legal responsibility arising under applicable laws relating to the protection of your personal information, we are not legally liable for any loss that you suffer as a result of using this site.

Modifications to the terms and conditions of this website

We retain the right to change these website terms and conditions at any moment. Our most recent terms and conditions will be shown on the website, and by continuing to use and access the website, you agree to be bound by any modifications made by us in the future.

Texting us to make a donation

Texting to give to Hands 4 Wellbeing is a quick and simple method to make a donation to the organisation. Thank you very much for your generosity if you have already texted a donation.

From where may I make text-based donations?

Please keep in mind that you may only give from a mobile phone in the United Kingdom. You are unable to give using this service from a mobile phone in the Channel Islands, the Isle of Man, or any other non-UK location. If you make a donation using this service from a UK mobile phone that is not located in England, Scotland, Wales, or Northern Ireland, you may be subject to extra network costs from the receiving network.

How we may make use of your personally identifiable information Hands 4 Wellbeing values your privacy and encourages you to review our privacy notice, which outlines how we collect, use, and safeguard any information you provide to us.

Terms and restrictions that apply in general

  • When you make a donation to Hands 4 Wellbeing using SMS, you will be charged the usual network message fee (based on your service provider rates).
  • Please make certain that you spell the term correctly and that you send your text message to the proper short code, or your gift will not be sent.
  • As long as your keyword and short code are genuine, you will be charged the contribution amount as soon as you receive the bounce-back message — this payment will be paid to your cell phone account directly. It is possible that you will not receive a bounce-back message for a period of time. Please wait until you have received it before proceeding. Any further texts will result in additional contributions.
  • If your keyword or short code is not legitimate, you may not receive a bounce-back, but you may still be charged the regular network message rate for sending the message. Because you will not be making a gift to Hands 4 Wellbeing, you will not be charged for the donation.
  • Before sending a text message, all supporters must first acquire permission from the person who is paying the bill. If you are under the age of sixteen (16), you must get the approval of your parent or guardian before sending an SMS gift to us.

Texting in response to our television appeal

If you text us as part of our television appeal, the rules of our Text to Donate policy will apply in addition to the following provisions:

One-Time Gift:

  • In the event that you receive a bounce-back message after sending the text FIGHT to 70607, you will be charged £10, which will be paid immediately to your mobile phone bill.
  • Choosing to receive Hands 4 Wellbeing communications by phone or SMS to keep you informed about our work and how you can help is as simple as texting the word FIGHT to 70607.
  • If you would want to make a one-time £10 donation without agreeing to receive future communications from Hands 4 Wellbeing, you may text the word FIGHTNO to the number 70607. When you receive the bounce-back message, you will be charged £10, but you will not receive any more communication from Hands 4 Wellbeing on our work.

Gift each month:

  • Texting FIGHT to 70002 will result in a bounce-back to confirm that you are setting up a monthly donation to Hands 4 Wellbeing. The cost of responding YES will be £3 plus one standard rate message, plus £3 every month thereafter. This fee will be added immediately to your mobile phone account if you choose to accept the offer.
  • In addition, by texting FIGHT to 70002, you are giving your consent for Hands 4 Wellbeing to contact you via phone or SMS to keep you informed about our work and how you can assist us.
  • If you would prefer to make a £3 monthly donation without being contacted by Hands 4 Wellbeing, you may text the word FIGHTNO to 70002 and it will be accepted. A confirmation that you are setting up a monthly contribution to Hands 4 Wellbeing will still be sent to you through email. If you answer YES, you will be charged £3 plus one standard rate message from Hands 4 Wellbeing, but you will not get any future communication from us on our work.

If your donation is eligible for gift assistance, you will be contacted for more information.

How to get in touch with us

If you would like to speak with someone about your mobile donation, please contact the Supporter Relations Team at the following address:

Contact us via email at [email protected]

Supporter Relations may be reached at +44 (0)79 4386 6575.